Tier 1 IT Technician

New to the industry, but not new to figuring things out?

We’re looking for a Tier 1 tech who’s ready to jump in, learn fast, and earn their way up. You’ll handle frontline issues, but you won’t be stuck resetting passwords forever. We’re not just filling a seat. We’re hiring someone who can grow.

What You’ll Do:

• Take incoming tickets and make sense of them, fast
• Fix common problems in Windows, Microsoft 365, printers, networking, and line-of-business apps
• Escalate clean, well-documented tickets when needed (not just “it’s broken”)
• Support users remotely, with professionalism and clear communication
• Learn from senior techs who actually take time to mentor
• Build your own knowledge base, and contribute to ours

What You Should Already Know:

• How to troubleshoot Windows 10/11
• Basics of Microsoft 365 (email setup, password resets, MFA)
• How networks work (and what to check when they don’t)
• Remote support tools (any of them)
• How to talk to people who don’t speak tech
• Bonus: Any scripting, RMM, or firewall experience is a huge plus

What You’ll Gain:

• Hands-on experience with real clients and real systems
• Structured growth plan to Tier 2, not just vague “opportunities”
• Paid training & certifications (Microsoft, CompTIA, etc.)
• Clear documentation standards and process-driven learning
• Leadership that listens and invests in you

What We’re Looking For:

• Fast learners who don’t need to be told something twice
• Techs who can communicate clearly, not just click buttons
• People who want to grow, not coast
• Team players who document what they fix (so it only gets fixed once)

What You Won’t Deal With:

• Corporate red tape
• Being ignored or micromanaged
• A dead-end job

To Apply:

Apply using the button below. We don’t care where you went to school. We care that you care enough to learn fast and take ownership.