Managed Help Desk
Increased Efficiency, Lower Operating Costs
What Can You Expect from Southeastern Technical
End User Support?
Support When and Where
You Need It
Most problems can be resolved remotely, and this is usually the quickest and most effective method. But when a problem requires on-site assistance, we’ll dispatch an experienced IT support technician to get you back up and running-fast.
Responsive Help Desk
Our help desk responds quickly to all IT support issues, including application problems, network connection issues, server management, backup and file recovery, virus removal and more.
We Answer the Phones
Some help desk services require you to submit all your tickets through their ticket system. But, this doesn’t work for all users. Sometimes, people just like to tell someone what they are experiencing. Whatever the reason, we answer the phone when it rings, and we enjoy getting to know who our customer is.
No Working Up to Tier 3
When you’re experiencing a technology emergency, the last thing you want is to have to tell your story 3 times to work your way up to the technician with enough experience to resolve your emergency. This won’t happen at Southeastern. All our technicians are capable of actual, real problem resolution.