Managed Help Desk
Increased Efficiency, Lower Operating Costs
Get the Help Your Staff Demands
When your staff encounters technology problems, they stop working. Your business needs that downtime to end as quickly as possible, no matter what the problem is. With Southeastern, you get a responsive team that answers the phone and resolves the problem. No excuses. No delays.
Reduce Operating
Costs
Hiring our team that specializes in Help Desk support is more cost-effective than maintaining an internal team, and it's much easier to scale when your business grows. We only bill for what you need, and most clients save up to 40% on their IT budgets by leveraging our Help Desk support.
Get Rid of
Headaches
Help Desk services exist to solve problems, but having an in-house Help Desk can be a problem in itself. You can quickly find yourself investing too much energy in keeping it staffed, managing turnover, unexpected problems and needing specialized staff for some problems.
Solutions that Fit
Your Business
We don't do one-size-fits-all. Instead, we sit down with you, get to know your team, your business and your unique needs and objectives. Then, we design a custom Help Desk solution that will work for your business.
What Can You Expect from Southeastern Technical
End User Support?
- Responsive Support - We answer the phone, and constantly monitor the ticket board for incoming tickets. We begin working the problem in most cases within 15 minutes.
- Personable Techs - We hire personable techs that you'll enjoy working with.
- Predictible Pricing - Pricing is based on the number of people needing support, not how often they call, so you can rely on a predictiable IT budget
- Exceptional Problem Solving - Sometimes, problems are messy and involve 3rd party products or services. You don't need someone who will throw the blame and walk off the job. We'll drive all problems to resolution, taking the lead and communicating with other departments and 3rd parties until the problem is resolved.
- Knowledgeable, Well-Rounded Team - We have a well-rounded team with experience in a variety of specialties, so that we've got you covered, no matter the technology reqeuirements.
Support When and Where
You Need It
Most problems can be resolved remotely, and this is usually the quickest and most effective method. But when a problem requires on-site assistance, we’ll dispatch an experienced IT support technician to get you back up and running-fast.