Managed Help Desk

Increased Efficiency, Lower Operating Costs

Get the Help Your Staff Demands

When your staff encounters technology problems, they stop working. Your business needs that downtime to end as quickly as possible, no matter what the problem is. With Southeastern, you get a responsive team that answers the phone and resolves the problem. No excuses. No delays.

Reduce Operating
Costs

Hiring our team that specializes in Help Desk support is more cost-effective than maintaining an internal team, and it's much easier to scale when your business grows. We only bill for what you need, and most clients save up to 40% on their IT budgets by leveraging our Help Desk support.

Get Rid of
Headaches

Help Desk services exist to solve problems, but having an in-house Help Desk can be a problem in itself. You can quickly find yourself investing too much energy in keeping it staffed, managing turnover, unexpected problems and needing specialized staff for some problems.

Solutions that Fit
Your Business

We don't do one-size-fits-all. Instead, we sit down with you, get to know your team, your business and your unique needs and objectives. Then, we design a custom Help Desk solution that will work for your business.

What Can You Expect from Southeastern Technical
End User Support?

  • Responsive Support - We answer the phone, and constantly monitor the ticket board for incoming tickets. We begin working the problem in most cases within 15 minutes.
  • Personable Techs - We hire personable techs that you'll enjoy working with.
  • Predictible Pricing - Pricing is based on the number of people needing support, not how often they call, so you can rely on a predictiable IT budget
  • Exceptional Problem Solving - Sometimes, problems are messy and involve 3rd party products or services. You don't need someone who will throw the blame and walk off the job. We'll drive all problems to resolution, taking the lead and communicating with other departments and 3rd parties until the problem is resolved.
  • Knowledgeable, Well-Rounded Team - We have a well-rounded team with experience in a variety of specialties, so that we've got you covered, no matter the technology reqeuirements.
IT tech helping out an employee resolve a technical issue

Support When and Where
You Need It

Most problems can be resolved remotely, and this is usually the quickest and most effective method. But when a problem requires on-site assistance, we’ll dispatch an experienced IT support technician to get you back up and running-fast.

Responsive Help Desk

Our help desk responds quickly to all IT support issues, including application problems, network connection issues, server management, backup and file recovery, virus removal and more.
Busy IT team
Team of IT specialists on the phone

We Answer the Phones

Some help desk services require you to submit all your tickets through their ticket system. But, this doesn’t work for all users. Sometimes, people just like to tell someone what they are experiencing. Whatever the reason, we answer the phone when it rings, and we enjoy getting to know who our customer is.

No Working Up to Tier 3

When you’re experiencing a technology emergency, the last thing you want is to have to tell your story 3 times to work your way up to the technician with enough experience to resolve your emergency. This won’t happen at Southeastern. All our technicians are capable of actual, real problem resolution.