8 Reasons Managed IT Makes Sense for Your Medical Practice

Healthcare professionals sitting inside office

Do you lead a medical practice or other healthcare-related business or organization? If so, you know there’s so much more to doing so than offering quality, compassionate medical care. Many of these ancillary responsibilities can eat up significant resources, time, money and margin. They can also distract your team from its core mission.

One way to alleviate some of these pressures is to partner with a managed IT provider (also called a managed service provider) to offload some, most or even all of your IT support needs.

Today, we’ll focus on eight of the top reasons why partnering with a managed IT provider makes sense for your medical practice.

1. Focus on Medicine, Not IT

Your medical practice has a singular goal and driving mission: to provide quality medical care that improves patients’ lives. In fact, if you look at your mission statement, it probably has language similar to that.

But what about IT? Look back at your mission statement, and you don’t see anything about having the best-organized or most efficient IT infrastructure among your peers. That’s not in your mission statement, because it isn’t core to who you are as an organization.

Running a medical practice of any size requires IT support, of course. You need well-functioning computers, an attractive website, appropriate backup and disaster recovery solutions and more. Even though the functionality is essential, the whole IT ecosystem is ancillary to the real work and mission.

Handling all those IT needs can distract staff and leadership from the core mission. Offloading some or all of your IT support to a managed service provider allows your team to focus on what matters most to your organization: the medical care you provide.

IT professionals talking

2. Gain a Breadth of IT Experience

Perhaps your medical practice is large enough to maintain a small internal IT staff. There’s nothing wrong with doing so, of course. Even some healthcare entities who partner with a managed services provider still maintain a limited in-house IT team.

Here’s the critical question, though: how deep is your IT bench? Logistics and budgets both constrain how many IT staff you can hire. If your budget allows you one or two IT hires, will you be able to get enough breadth out of those people? Will they be experts in every facet of IT you’ll need? It’s not likely.

By partnering with a managed IT business that understands the medical field, you gain a breadth of IT experience that would be hard (if not impossible) to replicate in-house. IT support is everything we do. It’s our core focus. We have the breadth of IT knowledge you need, and we can take the pressure off your leadership and your internal IT staffers.

3. Unlock Access to Deep Expertise

When IT isn’t your main thing, you’re forced to make some uncomfortable decisions in your IT hiring. You either hire generalists who know a little about a lot of IT topics, or you hire specialists who go deep in specific, targeted areas. There are problems with both, of course.

Generalists aren’t very efficient. They may know about the problem you’re having, but they don’t have a half dozen solutions at their fingertips. And sometimes they’ll reach the end of their expertise, and you’ll have to call in outside help.

IT specialists can be very, very good at what they specialize in. Unfortunately, they can also be very, very expensive to hire. And, of course, they’re specialized. There’s a lot that you may need done that they can’t do well, quickly or at all. To give one example, your web developer likely can’t fix your network hardware issues, at least not efficiently.

By partnering with a managed service provider, you gain not only breadth but also depth. A managed IT partner that focuses on your industry will have deep expertise in the IT areas most likely to matter to you.

4. Free Up Your IT Specialists to Focus on Their Specialty

When healthcare organizations do their own IT, they usually end up resource-constrained. There aren’t enough IT bodies to go around. So what happens? Their specialists end up getting pulled into all sorts of lower-level tasks.

If this sounds familiar, you’re losing focus and money at the same time. Your specialists get pulled away from that high-level work you’re paying handsomely for them to do so they can fix Dr. Smith’s mouse or troubleshoot Wi-Fi issues.

If your organization has specialized in-house IT resources and you want to keep it that way, a managed services provider can help in another way. Consider outsourcing your lower-level IT tasks and any behind-the-scenes activities outside the ones your specialists do.

By taking all these distractions off your specialists’ plates, you’ll free them up to focus on what you’re really paying them to do. You’ll also stop paying specialist rates for lower-level tasks.

5. Make Your IT Expenses Predictable

IT expenses can cause serious budgetary headaches, especially for smaller companies and medical practices. Your personnel costs may be fairly predictable, but hardware and software upgrades can both be really “spiky,” with significant spikes in costs coming at sometimes irregular intervals.

You also incur costs from outages and service calls to outside specialists for those inevitable problems your in-house team can’t resolve.

One of the most significant advantages of partnering with a managed services provider (MSP) is predictability. In most service agreements, nearly everything is included in a predictable monthly cost. This means no more exorbitant specialist fees, for one thing. When your MSP manages your hardware and software as well as IT support, you no longer experience spikes in the budget for upgrades.

Leveling out your IT expenses into a predictable monthly cost reduces the complexity of your operations. Your CFO or office manager will love the move to a managed service provider for this reason alone.

6. Stay Compliant and Secure

The medical field is full of compliance issues, and HIPAA is only the beginning. There are countless ways that mismanaged IT issues can create compliance nightmares for a medical practice. One of these is the dreaded security breach: if a bad actor gets the right data, you could compromise the PII of some or all of your patients.

Partnering with a managed services provider who is well-versed in the medical field is a great way to stay compliant, not to mention secure. By bringing your systems up to current IT security standards, your MSP partner will help your practice reduce the risk of data theft and help you stay compliant with all applicable regulations.

7. Formulate a Backup and Disaster Recovery Plan

One crucial aspect of IT security is having a robust (and compliant) backup and disaster recovery plan. If your entire IT infrastructure were disabled (say, through a freak lightning strike), what would you do?
A managed service provider like Southeastern Technical Consulting can help you craft a robust backup and disaster recovery plan so you can continue serving patients no matter what happens.

8. Increase Competitiveness and Profitability Through Cutting-Edge Tools

The number of digital tools and systems available to medical practices today is overwhelming. These tools cover everything from digital marketing efforts and CRM to patient interaction and scheduling to electronic medical records and billing. If you read the marketing materials from any of them, they tend to promise the same stuff: increase competitiveness, generate leads, cut costs, increase productivity — the list goes on.

This isn’t just marketing hype, though. Many of these tools could help you do those things. The problem is this: choosing the right tools is complex. There’s also a cost to procuring and implementing every new tool or system. And what medical practice has the time to wade through the noise and select the right combination of tools, plus get them working in harmony?

That’s where managed IT comes in. With our extensive background in managing IT services for medical practices, we know which tools and systems work well, and work well together. We can make you more competitive and profitable by implementing tools that do the following:

If you’ve been assuming technology like this is out of reach for a practice of your size, think again. In consultation with your team, Southeastern Technical can implement the right mix of digital tools to modernize your offerings and make you more competitive.

Southeastern Technical Consulting Is Your Healthcare Managed IT Partner

Are you ready to simplify your medical practice’s IT support by partnering with a managed IT provider? Southeastern Technical is here to serve you. We understand the IT needs specific to the medical field, and we’re ready to help you. Questions? Let’s chat.

About Southeastern Technical

We help leaders discover how they can have stable, reliable information technology (IT), so their organizations can experience fewer IT problems and security threats.


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