While I may have first created the values and principles for Southeastern Technical, they’ve since developed with input from other key individuals and learning from our company’s experiences. Over time, our values have been grown, clarified, and eventually put into writing. And now we want to share those values and principles with you.
Core Value #1: Do Everything with Excellence
Our first core value is to “do everything with excellence”. We believe this means putting the customer first in everything we do and delivering the very best customer service. It all starts with listening to customer concerns and ensuring that we spend the time it takes to truly understand our customer’s needs and goals.
Doing everything with excellence also means we don’t take any shortcuts. We want to ensure that our customers get the best experience and have full confidence that we will never give up or blame a third party for a problem. It’s unfortunate but true that some companies will put the blame elsewhere in technical situations, like saying that the problem isn’t with the computer but instead is with the software to move the problem down the road and avoid dealing with a complicated issue.
Excellence means resolving issues completely, and not allowing things to drop. We carry everything across the finish line to fix technical issues to the customer’s liking. We also work fast to meet customer demands and always keep in mind the pressures your small business faces from technical issues. After all, you won’t be able to get your work done until technical difficulties and issues are resolved. Our commitment to excellence ensures that we get things done as quickly as possible to make things easier for the customer.
Core Value #2: Make it Easy
Our second core value is “make it easy”. Technology can sometimes feel like it has a mind of its own, and it doesn’t always do what we want it to do. The goal of Southeastern Technical as a managed IT services business is to deal with the challenges, issues, and problems you face with your technology. No matter how tedious it may seem, we want to make it easy for you, the customer.
Our services cover tasks like preventative maintenance to reduce recurring problems, detailed tracking of inventory and changes, and large tasks like setting up new services or networks, moving across software solutions, and changing your core systems. Having a team behind you to deal with these tasks helps make your job easier and allows you to focus on other aspects of your business.
We are also available whenever you need to call someone when things just won’t work. We are here to take the stress from your hands and do what it takes to get the job done. No matter the issues, we want to make it easier for you and help your business get back on track and grow.
Core Value #3: Custom Fit
No two businesses are the same. Every organization has its own unique systems, processes, needs, goals, and challenges. To treat every one of our customers the same would be doing them a disservice. That’s why our third core value is to come up with a “custom fit” for each of our customers.
Rather than trying to make your business fit into a one-size-fits-all solution, we take the time at the beginning of each relationship to sit down with a customer to figure out what solutions are going to be the best custom fit for your needs. We want to be in constant contact with you through regular conversations, and get to know your team, your needs, and your objectives.
When we are able to understand your business and your team better, we can then provide the best solutions that will work for your specific needs and interests. By avoiding a one-size-fits-all approach and treating your business as the unique organization that it is, we can offer the best solutions and steer clear of overcharging and unnecessary packages.
Core Value #4: We Help Good People and Businesses Grow
As a managed IT provider, we at Southeastern Technical put a lot of time and energy into our fourth core value, “we help good people and businesses grow”. After all, IT is an important aspect of every business today. Modern business solutions require companies of all shapes and sizes to invest heavily in technology and systems that help to run organizations.
IT exists to help people and businesses reach their goals and objectives and achieve high levels of success. With that in mind, everything we do in managing your IT services is done with the end goal of helping our clients and customers grow and be successful.
No matter what type of small business you have, we want to help you grow by taking away the complications and technical details involved in running your IT, so you can focus on the bigger picture items that help your business get to the next level. That also means that we want our partnership with you to grow with you, so that you always have the right amount of support for your size and goals.
Core Value #5: Have Fun!
While you come to us for help with your technology, the conversations go so much better when you enjoy the talk you are having with your IT support team. We put effort into our customer service and communication to make it enjoyable for our clients. That’s why we teach our team to be personable and approachable with customers.
We never want you to have to worry about calling us and requesting help. Our team won’t be geeky and use weird tech-speak that you don’t understand and leaves you in the dark. We want to help you understand the problems and solutions to your issues by explaining clearly what’s going on in regular talk and building a strong relationship with you, our client.
The Power of Principles at Southeastern Technical
To say I am proud of how Southeastern Technical has developed over the last twenty plus years is an understatement to say the least. We’ve been proud to serve the Atlanta and North Georgia area with exceptional managed IT services, and we don’t plan on slowing down anytime soon. Our values have developed over the years to help us create an environment that truly puts the customer first in every aspect of what we do.
We are proud to celebrate a culture of quality, adaptability, and partnership. Our core principles have helped us achieve great success and improve our customer’s experiences. If you’re interested in learning about our solutions or you want to discover more about Southeastern Technical and what we can do for your small business, don’t be afraid! Contact us today.